1. What is the My Loyalty Label Program?
2. How does the My Loyalty Label Program help me in my business?
3. What are the specific elements of the My Loyalty Label Program?
4. What does the magazine label look like?
5. What does the postcard look like?
6. Can I have my client choose their preferred gift subscription?
7. What type of client would be best suited for the magazines?
8. How do I place an order?
9. What is the delivery schedule?
10. May I cancel an order?
11. How do I change an address on an order?
12. Can I change the title of the magazine being sent to my customer?
13. What is my investment for a My Loyalty Label Program for my customer?
14. How can I pay for the subscriptions?
15. What if my customer is already receiving the magazine I ordered for them?
16. Can you provide a record of my orders?
17. Can I have my company logo offered as an option?
18. Do you have a privacy policy?
| 1. What is the My Loyalty Label Program? The My Loyalty Label Program is an effective and affordable direct marketing tool for saying "THANK YOU" to your customer, client, or prospect. It uses pre-paid subscriptions to several national brand magazines delivered to your customer with a customized LOYALTY LABEL on the front cover of each issue. The LOYALTY LABEL lets your customer know that the subscription is a special gift from you. Also, consider a subscription for chamber of commerce members, community leaders, your dentistÕs office, doctorÕs office, barber shop, hair dresser, auto dealership, and mechanic. This will keep your name in front of hundreds of potential clients. How the program works:
Think of how often your client will be reminded of you and your valuable services. The My Loyalty Label program provides up to 13 "touch-points" annually and since it's launch in February of 2001 has proven to be EFFECTIVE, AFFORDABLE, and EASY TO USE! All for just $19.95 per customer/year. |
 12 Issues |
 10 Issues |
 12 Issues |
 12 Issues |
 12 Issues |
 12 Issues |
 12 Issues |
 12 Issues |
 4 Issues |
 12 Issues |
 12 Issues |
 12 Issues |
 12 Issues |
 12 Issues |
 12 Issues |
 7 Issues |
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2. How does the Magazine Closing Gift Program help me in my business? First, the program "thanks" your customer and communicates that you appreciate their business. Further, it asks for referrals and keeps your name and phone number "up front and top of mind" to your client, his/her friends, neighbors and relatives every day for a full year. Greater Exposure Opportunities for You! Each issue of your personalized gift subscription with Loyalty Label sent to individual recipients is read by an average of 4 readers per copy.* Each issue sent to a public place outlet (auto-dealer showroom, beauty salon, doctor's office, other professional office) is read by an average of almost 600 readers per month.** * Conde Nast research incorporated, MRI data. ** FMA Seminar, Verified Public Place Circulation, December 2007.
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3. What are the specific elements of the Magazine Closing Gift Program? The gift program includes a one-year subscription, each issue with a personalized LOYALTY LABEL displaying your name, phone number, custom message, variable body copy message, request for a referral, and company logo on the front cover. A personalized "THANK YOU" postcard is sent to your customer on your behalf to announce your gift "coming soon". |
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| 4. What does the magazine label look like? |
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| Loyalty Label with Standard Message |
or with Custom Message and Standard Message |
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| December Label | January Label |
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February through November | |
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The variable body copy message (40 spaces per line, 2 lines) appears in the middle of the label on all your Loyalty Labels during February through November for each customer. The body copy message may change with each issue, but the copy must be submitted as part of your initial order. There is a $150 charge for changes made to the body copy after your initial file is submitted. If you enter a custom message (22 spaces per line, 2 lines) as you place an order, the same custom message will also appear on each label for this customer only. |
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| 5. What does the postcard look like? Click on the postcard to see it's back in more detail. |
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| January through November | |
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| December | |
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6. Can I have my client choose their preferred gift subscription? Yes. We have a Gift Selection Card available for download. It is a PDF file. You will need Adobe Acrobat Reader to read it. |
7. What type of client would be best suited for the magazines?There are 16 magazines in the Program: |
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8. How do I place an order? Your order of 50 or more subscriptions at one time may be submitted via the "Excel Order File" below. Send your order file to jhamilton@custom-quest.com. You must however, have an adequate number of pre-paid codes (1 code/order) to cover the order. |
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9. What is the delivery schedule?
| Order Deadline |
Announcement Postcard Mailed |
Expected Delivery Date of First Issue | Issue Date | Loyalty Label Design |
| 4/23/08 | Middle of May | Mid June | July | Standard |
| 5/19/08 | Middle of June | Mid July | August | Standard |
| 6/23/08 | Middle of July | Mid August | September | Standard |
| 7/23/08 | Middle of August | Mid September | October | Standard |
| 9/1/08 | Middle of September | Mid October | November | Standard |
| 9/19/08 | Middle of December | Mid November | December | Standard |
| 10/29/08 | Middle of December(Season's Greetings) | Mid December | January | Season's Greetings |
| 11/21/08 | Middle of December(Season's Greetings) | Mid January | February | Happy New Year |
"Veranda" is published January/February, March, April, May/June, July/August, September, October and November/December (8 issues per year).
"O at Home" is published March, June, September and November (4 issues).
"CosmoGIRL!" is published December/January, February, March, April, May, June/July, August, September, October and November (10 issues per year).
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10. May I cancel an order? You may cancel an order without charge up until the time that order is sent to the publisher, usually around the 15th of the month. View your order history by clicking on the Total Orders/Transactions link, find the order and click on cancel. If the cancellation option does not appear next to the order, that means it is too late to cancel online without a penalty. However, you may send your cancellation request by email to jhamilton@custom-quest.com. Credit is not provided for orders cancelled after being submitted to the publisher. |
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11. How do I change an address on an order? You may change the address online prior to the order being submitted to the publisher, usually around the 15th of the month. View your order history by clicking on the Total Orders/Transactions link. Find the order you wish to edit and click the EDIT button. Change the address and click on APPLY CHANGES AND SUBMIT. If the EDIT button does not appear next to the order that you wish to change, send your address change request by email to jhamilton@custom-quest.com. We will contact the publisher and make the change for you. |
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12. Can I change the title of the magazine being sent to my customer? You may change the title of the magazine anytime prior to the order being submitted to the publisher, see Question 9 for the order deadline. To change the title, resubmit the Excel file with your orders to jhamilton@custom-quest.com. |
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13. What is my investment for a My Loyalty Label Program for my customer? $19.95(g) per year per subscription with a minimum order of 50. All subscriptions are the same price. The investment includes the Thank-You postcard, one-year subscription... each issue with your personalized LOYALTY LABEL... postage and handling. |
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14. How can I pay for the subscriptions? CustomQuest offers open account invoicing to approved distributor accounts. Major credit cards including Visa, MasterCard or American Express are also accepted. For payment details please email at jhamilton@custom-quest.com or phone 866-346-2250 (ext 2256). |
| 15. What if my customer is already receiving the magazine I ordered for them? If your customer is already a subscriber to the magazine you ordered for them, their current subscription will continue. Your customer will receive the postcard to announce your gift subscription. Your gift subscription with personalized label will start as soon as their current subscription expires. |
| 16. Can you provide a record of my orders? Yes. A complete history of all your orders is available from your CustomQuest Representative. |
| 17. Can I have my company logo offered as an option? Your company logo will be uploaded for a small one-time set-up fee of $50. The specs for the logo as follows: Submit your logo saved as EPS, HIGH REZ JPEG or TIFF file in RGB. It must be 300 dpi or greater.- If it is Horizontal (wide) Š 1500 pixels wide minimum. - If it is Vertical (tall/high) - 1500 pixels tall minimum. Submit your logo as an email attachment to jhamilton@custom-quest.com. FOR CORPORATE PROGRAMS CONTACT: |
| 18. Do you have a Privacy Policy? |